A Tale of Two Laptops
This is a story of two laptops that failed within a few weeks of each other, and the very different experiences that followed, which I'll tell in the form of a timeline. Me and my Spin 713, blissfully unaware. February 11, 2022: My Acer Spin 713 (only a Chromebook, but a well-reviewed one) stopped charging. After performing some Google-Fu, it turns out this is super-common for the model (battery not charging is a common fail point on many laptops). I tried some known fixes, but nothing worked. I called Acer tech support. After they walked me through the same steps I'd already taken (not a problem; they need to assume the caller knows nothing, even when they say they know something), they determined the laptop would need repair. Since the laptop is less than 10 months old, the tech proudly informed me it was under warranty. I wasn't to worry, Acer would fix it for free...right after I mailed it to them on my dime. I know this is a common way of doing business, but that does