It's August 2015, and to follow on with the success of last year's #RPGaDay event, David Chapman at Autocratik has created a new list. Each day in August, I'll be posting my "answer" to that day's topic.
I have to assume anyone who knows me could guess this one. Pinnacle Entertainment is not only the publisher of my favorite game system, but honestly it's filled with the highest concentration of the people in the game industry who I call "friend." In addition to all that, though, they are exemplars of how any company—in any industry—should treat the people who pay their bills, their customers.
I'll tell a fun story: A long time ago, I bought some Deadlands books from Pinnacle when they were clearing them out. In fact, I believe Shane was shipping them out of his garage back East at the time. I didn't know him yet, so I can't be sure. There was a mistake in my order. I don't remember the details, but I do remember that for my trouble, Shane threw in an extra set of bennies (I was buying one set already). These were the original Smiling Jack glass bennies, and I still use them at most of my games to this day.